FAQ

Yes! Your 10 Pack "plays" and gift cards will work at either location!

We have high standards for playtime at bug & goose! That means that you can sit, drink your coffee and watch your child play without worrying about overcrowding! And appointments help ensure your experience is what we designed it to be.

To allow for the best experience for everyone, 12 children are allowed during a Reserved Open Play. Please note that children 6 months and under, or those who will remain in a car seat or sling for the duration of the play session do not count toward the maximum capacity.

We have reserved space for 2 adults to accompany each child during Open Play.

We are happy to reschedule your reservation provided we have advance notice! We kindly ask that a 48-hour window is given. However, we all have had days where you or your kiddo wakes up not feeling the best. In those instances please give us as much advanced notice as possible. Email info@bugandgoose.com with a date that works for you and our availability, and we'll get your reservation moved. Unfortunately, we are unable to offer a refund or credit for a missed appointment after the reserved time slot has begun.

Unfortunately, we are unable to offer a refund or credit for a missed appointment after the reserved time slot has begun. Thank you for your understanding!

There isn't a set age that we require reservations - we just ask that any child that will be actively playing with our toys (vs sleeping in a car seat, sling, carrier, etc.) has a slot booked and that you kindly pay admission for them.

Open Play is open to everyone. While our play area generally appeals to children 6 years and younger, we find older siblings can enjoy playing with them as well, as long as they are playing appropriately. There is a designated area for children 18 months and younger to ensure every age enjoys play time in the space!

Yes, in order to maintain the cleanliness of the space we require everyone entering the play area to wear socks. If you forgot socks, we have socks of many sizes for purchase for $3.00.

If you or your child have any symptoms consistent with being sick we respectfully ask that you stay home. If we notice you or your child experiencing any of these symptoms, we will ask you to reschedule your visit for another time. We take this very seriously, please respect our effort to provide a fun and clean environment for all patrons. Also if you notice a toy enter your child’s mouth, please place it in a ‘dirty toy’ bin around the play space. It will be sanitized before being enjoyed by someone else. Thank you for your help in keeping a clean space!

No, we do not permit outside food in Bug & Goose. Given the dietary restrictions and allergies some may have, we do not permit outside food inside the space. We have a variety of snack options and beverages available to fit almost any special diet like: applesauce pouches, Goldfish crackers, Pirate Booty cheese puffs, string cheese, fig bars, and fruit snacks. We also have some yummy bakery for a special treat!

Wisconsin winters can be brutal! During the week, we will follow the direction of Elmbrook Public Schools and Kettle Moraine School District on their weather closures. For closures on the weekend, we will reach out to all guests signed up to notify of a closure. Otherwise, you can assume we are open! You can also check our social media accounts for the most updated information. Play reservations will be rescheduled to the soonest day/time that is available.

There is ample parking available right outside of our doors!